Refund and Cancellation Policy

At FalconPanda, we value your trust and aim to provide clear, fair, and transparent policies. Please read this Refund & Cancellation Policy carefully before making a booking.

1. General Rules

All payments must be completed at the time of booking.
All services must be booked at least 3 days in advance of the scheduled service date.
Refund eligibility depends on the type of service purchased.
Approved refunds will always be issued to the original payment method.

2. Non-Refundable Services

The following services are strictly non-refundable once confirmed or processing has begun:

Trip Planning Service (covers time, research, and itinerary design)
eSIM Purchases (digital products are delivered instantly and cannot be returned)
Study in China Consultation & Application Service (non-refundable once application processing or advisory work begins)

3. Refundable Services

The following services are eligible for refunds if cancelled within the required time frame:

Airport Transfers & Car Rentals
Cancellations made at least 48 hours before the scheduled service are eligible for a refund, minus any applicable processing fees.
Interpreter, Tour Guide, and Other On-Demand Services
Cancellations made at least 72 hours before the scheduled service are eligible for a refund, minus any applicable processing fees.

4. Cancellations by FalconPanda

If FalconPanda or one of our partners cancels a confirmed booking, you will receive a full refund.

We are not responsible for delays or cancellations caused by external factors such as weather conditions, strikes, or government regulations.

5. Refund Processing Time

Approved refunds are processed within 7–10 business days.
Processing times may vary depending on your bank or payment provider.

6. Contact Us

For any refund or cancellation requests, please contact us:

📧 contact@falconpanda.com