Welcome to FalconPanda. By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. About FalconPanda
FalconPanda is a China-based travel support company providing services across major cities in China for international and Arabic-speaking travelers. Our services include airport transfers, private drivers, guide and interpreter services, transportation assistance, trip planning, eSIM solutions, and personalized travel support.
2. Acceptance of Terms
By accessing our website or booking any service through FalconPanda, you confirm that:
• You are at least 18 years old or have permission from a parent or legal guardian
• You agree to comply with these Terms & Conditions
• You understand and accept our policies regarding bookings, payments, cancellations, and refunds
3. Use of Our Website and Services
You agree to use our website and services only for lawful purposes.
You must not:
• Provide false or misleading information
• Attempt unauthorized access to our systems
• Use our services for fraudulent or illegal activities
• Interfere with website functionality or security
FalconPanda reserves the right to refuse service, suspend accounts, or cancel bookings if misuse or suspicious activity is detected.
4. Bookings and Payments
• All bookings are subject to availability and confirmation
• Prices are displayed in the applicable currency shown on the website at the time of booking
• Full or partial payment may be required before confirmation depending on the service
• Payments are securely processed through approved third-party payment providers
• FalconPanda does not store sensitive payment information
Some services may be non-refundable or subject to special booking conditions, which will be clearly stated before purchase.
5. Third-Party Providers
FalconPanda works with trusted third-party providers including drivers, guides, interpreters, transportation companies, hotels, and external booking platforms.
Certain services may be operated by third-party providers and may also be subject to their own terms and conditions.
FalconPanda is not responsible for delays, cancellations, accidents, service interruptions, or issues directly caused by third-party providers or events beyond our control.
6. Refunds and Cancellations
Refunds and cancellations are governed by our Refund & Cancellation Policy.
• Some bookings may be refundable, partially refundable, or non-refundable
• Refund eligibility depends on service type, timing, and provider conditions
• Customers are responsible for reviewing cancellation policies before confirming bookings
7. Travel Responsibilities
Customers are responsible for:
• Ensuring passport and visa validity
• Obtaining travel insurance where necessary
• Following local laws and regulations
• Arriving on time for booked services
FalconPanda is not responsible for losses caused by missed flights, delays, denied entry, incomplete travel documents, or personal circumstances.
8. Limitation of Liability
To the maximum extent permitted by law:
• FalconPanda shall not be liable for indirect, incidental, special, or consequential damages
• We do not guarantee uninterrupted or error-free website operation
• Travel schedules, weather conditions, traffic, government restrictions, or third-party operations may affect services beyond our control
Our total liability for any claim shall not exceed the amount paid for the relevant booking or service.
9. Intellectual Property
All content on the FalconPanda website, including logos, branding, text, graphics, images, and design elements, is owned or licensed by FalconPanda and may not be copied, reproduced, or distributed without written permission.
10. Privacy and Data Protection
By using our website and services, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.
11. Changes to Services or Terms
FalconPanda reserves the right to modify, suspend, or discontinue services, pricing, website features, or these Terms & Conditions at any time without prior notice.
Updated versions will be posted on this page with a revised effective date.
12. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with applicable international business practices and relevant laws and regulations.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at:
contact@falconpanda.com
