At FalconPanda, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, and partner solutions.
1. Information We Collect
We may collect the following types of information:
• Personal Information: Name, email address, phone number, and contact details.
• Booking Information: Travel preferences, trip details, service requests, and inquiries submitted through our website or communication channels.
• Payment Information: Payments are processed securely through trusted third-party providers such as Tap payment gateways. FalconPanda does not store sensitive payment information.
• Technical Information: IP address, browser type, device information, cookies, and usage data for analytics, security, and website performance.
2. How We Use Your Information
Your information may be used to:
• Process bookings and service requests
• Provide transportation, guide, interpreter, and travel support services
• Communicate with you via email, WhatsApp, phone, or other platforms
• Improve website functionality and customer experience
• Maintain security and prevent fraudulent activity
• Comply with legal and regulatory obligations
3. Sharing of Information
We may share information with trusted third parties only when necessary to provide our services, including:
• Hotels, transportation providers, guides, and interpreters
• Payment processors and financial service providers
• Government or regulatory authorities when required by law
FalconPanda does not sell, rent, or trade your personal information to third parties.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
• Improve website functionality
• Analyze website traffic and visitor behavior
• Personalize user experience
• Enhance website security
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Data Protection and Security
FalconPanda uses reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we strive to protect your data, no online platform can guarantee absolute security.
6. Your Rights
Depending on your location and applicable laws, you may have the right to:
• Access your personal information
• Request corrections to inaccurate data
• Request deletion of your information
• Withdraw consent for certain communications
• Request a copy of stored personal data
To make a request, please contact us at:
contact@falconpanda.com
7. Data Retention
We retain personal information only for as long as necessary to:
• Provide requested services
• Comply with legal obligations
• Resolve disputes
• Maintain business records and security requirements
8. International Data Transfers
FalconPanda operates in multiple countries, including China and Kuwait. Your information may be processed or transferred across international borders with appropriate safeguards in place.
9. Children’s Privacy
Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children.
10. Third-Party Services
Our website may contain links or integrations with third-party platforms, payment gateways, or external services. FalconPanda is not responsible for the privacy practices of third-party websites or services.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
contact@falconpanda.com
